Information School News

Dr Paul Reilly and Dr Elisa Serafinelli presented the AESOP guidelines at the 5th International Crisis Communication Conference that took place in Lisbon, Portugal between 19-21 October, 2017. The list guidelines for effective crisis communication has been developed within the Horizon 2020 funded EU project IMPROVER . The paper discussed how critical infrastructure resilience can be enhanced through the communication practices of critical infrastructure operators. In its conclusion,the paper proposed a set of guidelines (AESOP) for critical infrastructure operators to implement in order to increase critical infrastructure resilience through the use of both traditional and digital media.

A paper co-authored by Senior Lecturer Dr Paul Reilly, Research Associate Dr Elisa Serafinelli and their colleagues from EMSC was nominated for a prize at the 2017 ISCRAM (Information Systems for Crisis Response and Management) conference. This work, entitled 'Public expectations of social media use by critical infrastructure operators in crisis communication' and based on results from the EC H2020 IMPROVER project , explores public expectations of social media use by critical infrastructure operators during crisis situations. Previous research into the role of social media in crisis communication has tended to focus on how sites such as Twitter are used by emergency managers rather than other key stakeholders, such as critical infrastructure (CI) operators. This paper adds to this emergent field by empirically investigating public expectations of information provided by CI operators during crisis situations. It does so by drawing on key themes that emerged from a review ...