Information School News

In recent research, Information School alumni Xuguang Li, Senior lecturer Dr. Andrew Cox and Zefeng Wang from Shenzhen Energy Group Co explored a LinkedIn Dell User Group, where users help each other to fix product problems, as a case study in how social network sites can support the construction of knowledge. They found that the groups users were actively engaged in collaborative construction of knowledge and that a key phase in this knowledge construction took place in discussions categorised as “proposing a new idea”. The research also found that the collaboration was supported by the ways that the LinkedIn platform enables one-to-one interaction. In the group there was frequent usage of the technical symbol @ to communicate with particular members about testing their idea, to ask focused questions and more. The authors argue that the visibility of the users’ identity in the group was key to the cooperation and lack of verbal abuse that they saw in the activities on the platf...