Wasim Ahmed , PhD researcher, at the Information School, recently delivered a workshop titled “insights into social media” at Media City, Salford, which is the home to the BBC and ITV. The workshop was a part of the Creative Entrepreneur event, which aims to foster collaboration between academia and industry, and which was attended by over 500 delegates. The workshop focused on how it is possible to gather customer insights from social media using Social Network Analysis (SNA), and data analytics. The workshop was very well attended with delegates from academia, the media, and industry Wasim’s talk also touched on some of the ethical challenges of social media data, and why it is important for academics and those within industry to respect the privacy of social media users. The event was organised by Salford Business School , at the University of Salford, Manchester.
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