Information School News

Dr Paul Reilly and Dr Elisa Serafinelli presented the AESOP guidelines at the 5th International Crisis Communication Conference that took place in Lisbon, Portugal between 19-21 October, 2017. The list guidelines for effective crisis communication has been developed within the Horizon 2020 funded EU project IMPROVER . The paper discussed how critical infrastructure resilience can be enhanced through the communication practices of critical infrastructure operators. In its conclusion,the paper proposed a set of guidelines (AESOP) for critical infrastructure operators to implement in order to increase critical infrastructure resilience through the use of both traditional and digital media.

Dr Elisa Serafinelli presented the AESOP Guidelines for effective communication between Critical Infrastructure operators and members of the public during crisis situations at the IMPROVER project workshop that was held at the Joint Research Centre, in Ispra Italy on the 11th and 12th May 2017. Recommendations included: creating platforms and/or channels of communication that can provide feedback about CI operators’ services before, during and after a major incident. The guidelines was published along with the deliverables for task 4.2. Researchers, operators and the IMPROVER consortium joined forces for two days of presentations, knowledge sharing, and networking. The workshop was also an opportunity to present IMPROVER project activities and results in order to get feedback from critical infrastructures (CI) operators.